Scale AI
Contributor Experience Manager, Community
$134K–$168K
San Francisco, CA +2 · Manager · Full-time · Posted Sep 9, 2026
- Location
- San Francisco, CA
New York, NY
San Francisco, California, United States - Experience
- Minimum five years in one of the stated fields; experience managing at least one direct report.
- Education
- Bachelor's degree in business, marketing, communications, finance, or a related field.
About the job
Leads contributor community strategy, communications, events, and operations to improve engagement, satisfaction, and retention across Scale’s global network.
What you'll do
- Develop participation and retention strategies, manage community platforms, and organize virtual events while monitoring sentiment and addressing concerns.
- Build systems for routing questions, feedback, and disputes; use contributor insights and metrics to improve product and operational strategies.
- Draft contributor communications and coordinate with cross-functional teams to align messaging and remove operational blockers.
What they ask for
- At least five years of experience in communications, marketing operations, field operations, program management, or project management.
- Experience managing large-scale communities and at least one direct report.
- Exceptional writing and communication skills, with the ability to synthesize complex information and use data to adapt strategies.
- Ability to use SQL and/or Claude Code to derive data insights, or willingness to learn quickly.
Nice to have
- Bachelor's degree in business, marketing, communications, finance, or a related field.
- Experience with platforms such as Slack, Discord, or Discourse.
Pay
$134,400 — $168,000 USD (base salary)
Tools
Reddit, Outlier Community, Slack, Discord, Discourse, SQL, Claude Code
AI focus
Supports the contributor community for Scale’s Generative AI business unit, whose human data helps improve AI models.
Model-written summary · the original posting is authoritative