Scan.com
Director of Operations, East
$150K–$180K
Atlanta Office · Director · Full-time · Posted Sep 10, 2026
About the job
Leads strategy, team performance, and operational improvement for Scan.com’s East-region Personal Injury operations, coordinating cross-functional delivery and improving patient, provider, and business outcomes.
What you'll do
- Lead the East US Operations team, setting operational strategy, structure, metrics, and long-term plans.
- Design and improve workflows, reporting, onboarding, and operational processes; partner with Product and Provider Management on service delivery and network performance.
- Lead HIPAA compliance and implement technologies to improve operational efficiency and patient care.
What they ask for
- Track record of exceptional delivery in healthcare operations.
- Proven ability to motivate teams and retain talent.
- Substantial experience delivering efficiencies and implementing processes.
- Daily use of AI for drafting, analysis, and research, with the judgment to verify outputs and protect sensitive data.
Nice to have
- Personal Injury medical operations experience.
- Customer service platform experience and/or Lean Six Sigma training or familiarity.
Pay
USD $150,000 - $180,000 base salary
Tools
AI, HIPAA, Lean Six Sigma
AI focus
AI is expected as part of daily work for drafting, analysis, and research, with output verification and responsible handling of sensitive data; candidates may be asked to explain an AI use case for a role-related task.
Model-written summary · the original posting is authoritative