Scan.com
Lead Clinical Services Specialist
$75K–$90K
Atlanta Office · Full-time · Posted Sep 14, 2026
About the job
Own and improve specialized diagnostic imaging workflows, ensuring accurate case handling, team quality, and scalable processes from image acquisition through final report delivery.
What you'll do
- Handle case operations by cross-referencing patient, imaging center, radiologist, and customer information.
- Set and maintain team quality controls, resolve escalated imaging-center and radiology-group issues, and create SOPs and training materials.
- Identify and help build AI and agentic workflows to reduce manual quality checks and data cross-referencing.
What they ask for
- Experience in healthcare operations managing sensitive data in a client service function.
- Track record of detail-critical work with high accuracy.
- Experience building or improving SOPs, training, and quality-control processes.
- Strong data manipulation skills; Pivot Tables and VLOOKUPs are baseline expectations.
Nice to have
- Direct clinical experience and radiology knowledge; RTs, RNs, and MAs are encouraged to apply.
- Comfort using AI tools and evaluating their safe, reliable use with sensitive patient data.
Pay
$75,000 - $90,000 USD base salary
Tools
AI, Pivot Tables, VLOOKUPs, HIPAA
AI focus
Use AI daily and identify or help build automations and agentic workflows that change team operations; evaluate safety and reliability for sensitive patient data.
Model-written summary · the original posting is authoritative