Scout Motors
Lead, Salesforce Business Operations
$160K–$192K
Charlotte, North Carolina, United States +1 · Full-time · Posted Sep 4, 2026
- Location
- Charlotte, North Carolina, United States
Charlotte, NC - Experience
- 12+ years of relevant experience leading Salesforce, CRM, commercial technology, or sales operations initiatives.
- Education
- Bachelor's degree in Business, Technology, Information Systems, Engineering, Operations, Marketing, or a related field.
About the job
Own the Salesforce roadmap and delivery for Commercial Operations, scaling customer and sales processes while improving performance through automation and AI-enabled capabilities.
What you'll do
- Own and prioritize the Salesforce business roadmap and backlog; translate commercial needs into platform requirements and scalable solutions.
- Lead cross-functional planning, governance, implementation, launch readiness, adoption, and ongoing optimization.
- Develop operational reporting and implement AI-enabled capabilities with responsible-use guardrails.
What they ask for
- Bachelor's degree in Business, Technology, Information Systems, Engineering, Operations, Marketing, or a related field.
- 12+ years of relevant experience leading Salesforce, CRM, commercial technology, or sales operations initiatives.
- Experience as a Salesforce business owner, product owner, or implementation lead in a complex organization.
- Experience with Salesforce Sales Cloud and/or Service Cloud.
Nice to have
- Familiarity with Marketing Cloud, Data Cloud, Experience Cloud, MuleSoft, Tableau, or comparable platforms.
- Salesforce certifications such as Administrator, Business Analyst, Platform App Builder, or Sales Cloud Consultant.
Pay
$160,000.00 - $192,500.00 USD base salary
Tools
Salesforce, Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, Experience Cloud, MuleSoft, Tableau
AI focus
Evaluate and implement AI-enabled Salesforce capabilities for lead prioritization, workflows, service, forecasting, and commercial decisions; establish responsible-use requirements and guardrails.
Model-written summary · the original posting is authoritative