Scout Motors
Retail Readiness Specialist
$90K–$112K
Charlotte, North Carolina, United States +1 · Full-time · Posted Sep 30, 2026
- Location
- Charlotte, North Carolina, United States
Charlotte, NC - Experience
- 5–7 years in retail operations, automotive retail, field operations, market launch, or a related customer-facing operations environment.
- Education
- Minimum of High School Diploma, GED or equivalent required.
About the job
Supports retail launch readiness and customer experience by preparing pop-up locations, standardizing customer-facing processes, coordinating teams, and monitoring operational performance.
What you'll do
- Support pop-up retail launch planning, activation, operating routines, customer workflows, escalation paths, and day-of execution.
- Document and improve the customer journey; develop playbooks and align retail operations programs with cross-functional teams.
- Use AI tools and emerging technologies to improve workflows, documentation, and operational analysis; define and monitor retail-readiness KPIs.
What they ask for
- Strong proficiency with PowerPoint, Excel, SharePoint, Jira, Confluence, and Figma.
- Experience implementing or using CRM, DMS, TMS, Salesforce, or SuccessFactors platforms.
- High school diploma, GED, or equivalent; valid driver's license; ability and willingness to travel domestically and internationally.
- Strong project management, communication, stakeholder management, organizational, planning, and execution skills.
Nice to have
- Management experience.
Pay
$90,000.00 - $112,500.00 USD base salary
Tools
PowerPoint, Excel, SharePoint, Jira, Confluence, Figma, CRM, DMS
AI focus
Leverage AI tools and emerging technologies to streamline workflow development, improve documentation and operational analysis, and increase efficiency across Retail Sales Operations.
Model-written summary · the original posting is authoritative