Scout Motors
Senior Specialist, Commercial Operations Technology
$140K–$170K
Charlotte, North Carolina, United States +1 · Senior · Full-time · Posted Jul 20, 2026
- Location
- Charlotte, North Carolina, United States
Charlotte, NC - Experience
- 8+ years of experience in IT operations, service delivery, application support, release management, business systems delivery, or operational readiness.
- Education
- Bachelor’s degree in information technology, business, operations, engineering, or a related field.
About the job
Leads launch readiness and transition-to-support for Commercial Operations technology, ensuring systems are production-ready and supportable at scale.
What you'll do
- Own launch readiness and transition-to-run processes across the Commercial IT portfolio, including gates, runbooks, cutover, hypercare, and post-launch support.
- Lead planning and delivery for customer support systems, issue escalation workflows, retail support tooling, and related support-enablement capabilities.
- Coordinate cross-functional readiness, dependencies, risks, and governance across business, IT, operations, and support teams.
What they ask for
- Proven track record supporting launch readiness, service transition, release management, IT operations, production support, or business-critical system delivery.
- Strong understanding of operational readiness, incident management, support models, runbooks, cutover planning, hypercare, and production support.
- Bachelor’s degree in information technology, business, operations, engineering, or a related field.
- Strong cross-functional coordination and communication skills; able to translate operational needs into system capabilities and transition plans.
Nice to have
- Experience with customer support systems, ticketing platforms, CRM integrations, ITSM tools, retail support models, or service desk operations.
- Automotive, retail, or DTC support experience.
Pay
$140,000.00 - $170,000.00 USD base salary
Tools
CRM integrations, ITSM
Model-written summary · the original posting is authoritative