Scout Motors
Senior Specialist, Customer Technology
$120K–$145K
Charlotte, North Carolina, United States +1 · Senior · Full-time · Posted Jul 20, 2026
- Location
- Charlotte, North Carolina, United States
Charlotte, NC - Experience
- 8+ years; automotive, DTC, or subscription experience preferred.
- Education
- Bachelor’s degree in information technology, business, data management, engineering, or a related field.
About the job
Leads the strategy, roadmap, and delivery of customer identity, CRM, customer data, and connected-revenue platforms supporting customer lifecycle engagement and recurring services.
What you'll do
- Own Customer 360, CRM, and connected-revenue systems and their roadmaps.
- Translate business needs into system capabilities, data models, integrations, and delivery plans; coordinate with business and technical stakeholders.
- Manage enhancement workstreams, vendors, data integration, identity resolution, governance, privacy, security, and operational readiness.
What they ask for
- Proven track record delivering customer, CRM, data, subscription, or revenue technology platforms in a complex business environment.
- Strong understanding of CRM, customer data, identity, and related customer or revenue capabilities.
- Bachelor’s degree in information technology, business, data management, engineering, or a related field.
- 8+ years of experience in IT, CRM, customer data, commercial systems, platform delivery, or product delivery.
Nice to have
- Experience with CRM integrations, MDM, customer data models, and enterprise data platforms.
- Automotive, DTC, or subscription experience.
Pay
$$120,000.00 - $145,000.00 USD base salary
Tools
CRM, MDM, Customer 360
AI focus
Customer data supports AI use cases; the role ensures platforms and data capabilities can support them.
Model-written summary · the original posting is authoritative