Secureframe
Customer Education & Content Manager
$100K–$120K
New York, NY · Hybrid · Manager · Full-time · Posted Jul 17, 2026
- Experience
- 3+ years of experience in SaaS, ideally in a content, education, enablement, or instructional design role.
About the job
Build and manage customer education, product video, and internal enablement programs that help Secureframe customers learn and use its compliance software independently.
What you'll do
- Create self-serve learning paths, training courses, and product walkthrough videos; maintain accurate help and video content.
- Develop enablement resources for Sales, Implementation, and channel partners.
- Promote academy adoption, track education KPIs, identify content gaps, and improve customer outcomes.
What they ask for
- Experience launching or scaling a customer education function from scratch.
- Proficiency producing screen recordings with voice narration and writing instructional content.
- Experience with LMS platforms such as Skilljar, Gainsight CE, Northpass, Docebo, or similar.
- Technical fluency with SaaS products, including integrations, APIs, and complex workflows.
Nice to have
- Background in GRC, compliance, or security awareness training.
- Experience with customer certification or badging programs, channel/partner enablement, or live training.
Pay
$100K – $120K (base salary)
Tools
Loom, Camtasia, ScreenFlow, Skilljar, Gainsight CE, Northpass, Docebo, Comply AI
AI focus
Own the content strategy for the Comply AI knowledge base; the posting also describes Secureframe Defense AI’s AI-guided CMMC workflows.
Model-written summary · the original posting is authoritative