Sela AI
Customer Success Manager
$150K–$200K
San Francisco, CA · On-site · Manager · Full-time · Posted Oct 19, 2026
- Experience
- 2–6 years
About the job
Own enterprise mortgage-lender relationships after launch, driving adoption, customer outcomes, account health, renewals, and expansion while bringing customer feedback to product teams.
What you'll do
- Build and run customer success plans, including success criteria and executive business reviews.
- Monitor account health and usage, manage escalations, and coordinate resolutions with internal teams.
- Identify expansion opportunities, share customer feedback, and use LLMs to automate customer-success work.
What they ask for
- 2–6 years of experience in customer success, account management, or another customer-facing role.
- Track record of owning customer outcomes end to end, including renewals and expansion.
- Strong communication skills and comfort interpreting datasets.
- Willingness to learn a technical product; no prior AI experience required.
Nice to have
- Experience with a technical or AI product, such as voice, contact center, conversational AI, or sales tooling.
- Familiarity with mortgage, lending, regulated financial services, or early-stage startups.
Pay
$150K – $200K (currency and whether base salary or total pay not stated)
Tools
LLMs
AI focus
Use LLMs to automate customer-success tasks, including call reviews, health reports, and QBR preparation; support customers using AI voice agents.
Model-written summary · the original posting is authoritative