Sentry
Senior Technical Customer Success Manager
$155K–$175K
New York City, New York · Manager · Full-time · Posted Apr 30, 2026
- Experience
- 5+ years in Customer Success, Account Management, Management Consulting, or another customer-facing role.
- Education
- BA/BS in CS or a Computer Engineering-related field, or equivalent experience.
About the job
Leads technical customer success for Sentry customers, driving onboarding, platform adoption, value realization, retention, and expansion opportunities.
What you'll do
- Guide customers in using the Sentry Platform to meet their technical and business goals, including onboarding and adoption.
- Advise customer stakeholders on best practices and long-term success; advocate for customer needs internally.
- Work with sales and cross-functional teams to support customers and identify expansion opportunities.
What they ask for
- Strong technical background and understanding of the SDLC and related technologies.
- BA/BS in CS or a Computer Engineering-related field, or equivalent experience.
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
- Experience with complex, multi-divisional, multi-geographical customers and cross-functional teams.
Nice to have
- Past experience as a developer/devops.
- Extensive knowledge in application monitoring, Logs, Metrics, Traces.
Pay
$155K – $175K (base salary)
Tools
Sentry Platform, application monitoring, software release tools, cloud-native application infrastructure platforms, Logs, Metrics, Traces
Model-written summary · the original posting is authoritative