Sentry
Senior Technical Customer Success Manager
$200K–$250K
San Francisco, California · Hybrid · Manager · Full-time · Posted Jan 29, 2026
- Experience
- 5+ years in Customer Success, Account Management, Management Consulting, or another customer-facing role.
- Education
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience.
About the job
Supports Sentry customers in onboarding, adopting the platform, realizing value, retaining service, and identifying opportunities for expansion.
What you'll do
- Guide customers toward their technical and business goals through onboarding, adoption, and strategic advice.
- Collaborate with customer stakeholders and internal sales, engineering, and other teams to support customer outcomes and advocate for product improvements.
- Partner with sales to identify expansions and new opportunities arising from customer success.
What they ask for
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience.
- 5+ years of experience in Customer Success, Account Management, Management Consulting, or another customer-facing role.
- Strong technical background and industry understanding related to Devs, DevOps, application monitoring, software release tools, and/or cloud-native application infrastructure platforms.
- Experience with complex, multi-divisional, multi-geographical customers and cross-functional teams.
Nice to have
- Past experience as a developer/devops.
- Extensive knowledge in application monitoring, Logs, Metrics, Traces.
Pay
$200K – $250K (base salary)
Tools
Sentry Platform, application monitoring, software release tools, cloud-native application infrastructure platforms, Logs, Metrics, Traces
Model-written summary · the original posting is authoritative