ServiceNow
AI Product Strategy & Operations Senior Manager
$166K–$290K
Santa Clara, California, United States · Remote · Manager · Full-time · Posted Oct 13, 2026
- Experience
- At least 8–10 years; experience at a top management consulting firm, private equity, investment bank, technology-company strategy and operations team, or similar.
About the job
Develops user-centered AI product strategy and supports strategic operations for ServiceNow’s platform, including portfolio initiatives, planning, market assessment, and cross-functional coordination.
What you'll do
- Track business metrics and industry trends, and support Quarterly Product Reviews and Annual Planning.
- Conduct market assessments, including market sizing and buy/build/partner evaluations, with senior staff and Product Management.
- Oversee AI initiatives aimed at portfolio growth and operational efficiency, coordinating with relevant stakeholders.
What they ask for
- 8–10 years of experience at a top management consulting firm, private equity, investment bank, technology-company strategy and operations team, or similar.
- Expertise in or strong interest in enterprise software/SaaS, ideally AI.
- Quantitative skills applied to product strategy and operational excellence.
- Strong communication and cross-functional project leadership, including influencing senior stakeholders.
Nice to have
- Experience working for or with established enterprise technology companies.
- Experience in SaaS or PaaS product development, technical strategy, or product operations.
Pay
$165,500 - $289,600 USD base pay
Tools
ServiceNow AI platform
AI focus
Contributes to AI product strategy and oversees AI initiatives intended to drive portfolio growth and operational efficiency.
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