Business Systems Product Manager

What you'll do

• Own the roadmap workstream from problem definition through delivery and adoption, including prioritization and detailed business requirements.
• Partner with engineering and stakeholders to deliver features, manage risks and UAT, and communicate releases.
• Identify and integrate AI and automation opportunities; define adoption, usage, business-impact, and ROI measures.

What they ask for

• 8+ years in Product Management, business systems, or enterprise technology, with demonstrated growth in scope and impact.
• Track record owning and shipping roadmaps for internal or customer-facing platforms in complex enterprise environments.
• Ability to drive cross-functional execution with engineering or DT teams and present strategy and status to VP- and C-level stakeholders.
• Genuine passion for AI and experience applying or advocating for AI/automation in product strategy; ability to lead through influence without direct reports.

Nice to have

• Experience in post-sales, customer success, or CS operations; familiarity with ServiceNow platform capabilities or customer success platforms, CRM, or internal enablement tools.
• Background in experience design or hands-on experience prototyping, building, or shipping AI/agentic features.

Pay

$126,800 - $221,900 USD base pay

Tools

Customer Success Platform (CSP), AI, CRM

AI focus

Embed AI-first thinking in platform capabilities, automate manual workflows, develop a point of view on emerging AI, and prototype, evaluate, and partner on AI/agentic feature design.