ServiceNow
Design Systems Documentation Lead
$191K–$334K
Santa Clara, CALIFORNIA, United States · Full-time · Posted Oct 1, 2026
- Experience
- 8+ years preferred; no minimum years stated in the basic qualifications.
- Visa sponsorship
- For roles requiring access to controlled technology subject to export-control regulations, employment is contingent on obtaining any required export license or other government approval.
About the job
Lead the strategy and operations for a unified design-system documentation ecosystem that helps designers and developers find, understand, and apply guidance consistently.
What you'll do
- Own the documentation strategy, roadmap, information architecture, content standards, and governance.
- Coordinate cross-functional contributors and keep guidance aligned with design libraries, coded components, platform capabilities, and releases.
- Use research and adoption data to improve documentation, and partner on AI-assisted authoring, search, validation, and machine-readable content with human review.
What they ask for
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design, content design, technical documentation, developer education, or a related field.
- Experience working with cross-functional product and engineering teams.
Nice to have
- 8+ years of experience in product design, content design, technical documentation, design-system documentation, developer education, or a related discipline.
- Experience building enterprise design-system documentation across multiple product teams; expertise in content strategy, information architecture, governance, and scalable publishing.
Pay
$190,900 - $334,100 USD base salary
AI focus
Structure trustworthy, machine-readable content for AI tools and agents; collaborate on AI-assisted authoring, search, validation, and design-to-development workflows with governance and human review.
Model-written summary · the original posting is authoritative