ServiceNow
Director, Customer Engagement Strategy & Operations, Moveworks from ServiceNow
$220K–$384K
Mountain View, California, United States · Director · Full-time · Posted Oct 27, 2026
- Experience
- 10+ years in management consulting, product, sales, strategy and operations in a technology company, or similar functions.
About the job
Shapes customer engagement strategy for the Moveworks from ServiceNow executive team, represents executives in strategic customer and partner interactions, and turns engagement insights into business action.
What you'll do
- Plan and prioritize executive customer and partner engagements in alignment with product, customer, and go-to-market priorities.
- Represent the executive team in high-stakes meetings, prepare strategic materials, and drive follow-through across teams.
- Synthesize customer and partner feedback into recommendations for product, positioning, and go-to-market decisions; establish the operating rhythm and AI-enabled workflows for engagement.
What they ask for
- Track record of earning senior executives’ trust and representing them with credibility, judgment, and discretion.
- Strong executive communication, strategic judgment, and ability to prioritize high request volumes and navigate escalations independently.
- Experience operating in high-stakes, cross-functional environments and building consensus among senior stakeholders.
- Based in or willing to relocate to the San Francisco Bay Area and work in-office five days per week in Mountain View, CA.
Nice to have
- Prior experience in AI or SaaS; enterprise AI platform experience is a plus.
- ServiceNow product knowledge.
Pay
USD 219,600 - 384,300 base salary
Tools
ServiceNow, Moveworks, AI, enterprise SaaS
AI focus
Use AI tools for research, synthesis, communication, and workflow automation; establish AI-enabled workflows for strategic customer engagement.
Model-written summary · the original posting is authoritative