ServiceNow
Director of Engineering, HR Service Delivery
$221K–$387K
Santa Clara, CALIFORNIA, United States · Hybrid · Director · Full-time · Posted Oct 13, 2026
- Experience
- 12+ years of software engineering experience; 5+ years of engineering leadership experience.
- Education
- B.S., M.S., or Ph.D. in Computer Science, Computer Engineering, Artificial Intelligence, Machine Learning, Data Science, or a related technical field, or equivalent practical experience.
About the job
Leads the engineering organization responsible for the architecture, delivery, and operation of scalable HR Service Delivery services and AI-powered employee experiences.
What you'll do
- Set technical strategy and oversee delivery and operational excellence for critical HRSD services.
- Drive AI-powered product capabilities and AI-assisted engineering practices across the software development lifecycle.
- Build and lead engineering teams while ensuring quality, security, reliability, and cross-functional execution.
What they ask for
- 12+ years of software engineering experience delivering enterprise-scale products and services.
- 5+ years of engineering leadership experience, including managing engineering managers and senior technical leaders.
- Strong background in distributed systems, cloud-native architectures, APIs, data platforms, and enterprise software; experience operating highly available, mission-critical services at scale.
- Experience with AI-powered product capabilities and familiarity with large language models, retrieval systems, agentic workflows, semantic search, and modern AI development frameworks.
Pay
$221,200 - $387,100 USD base salary
Tools
Java, Python, Go, large language models, retrieval systems, agentic workflows, semantic search, modern AI development frameworks
AI focus
Develop AI-powered HR employee experiences and lead adoption of AI-assisted engineering, automation, and intelligent workflows to improve productivity, quality, and delivery.
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