ServiceNow
Director of Expert Services, Security and Risk
Dallas , Texas, United States · Remote · Director · Full-time · Posted Oct 15, 2026
- Experience
- 12+ years of leadership experience in the stated domains.
About the job
Leads Americas delivery and growth for ServiceNow Security and Risk Services, overseeing consulting teams, customer transformations, and AI-powered automation initiatives.
What you'll do
- Manage delivery execution, team performance, and quality for senior technical consultants and Business Process Consultants.
- Develop business and sales strategies, expand the portfolio, and build executive customer and partner relationships.
- Lead rollout of AI-powered security and risk automation and collaborate across product, sales, and partner teams.
What they ask for
- 12+ years of leadership experience in Enterprise Security Services, Risk Management Consulting, Customer Success, and Governance Risk & Compliance.
- Extensive consulting experience in global enterprise organizations, including managed delivery in security operations, risk management, or governance and compliance.
- Demonstrated experience leading and scaling technical consulting teams and delivery organizations, particularly for cloud-based and SaaS security and risk solutions.
- Proven ability to lead complex customer engagements and strategic transformation initiatives and influence executive stakeholders.
Nice to have
- ServiceNow security and risk management experience and certifications are highly desirable.
- Experience leading cross-functional teams across Product, Marketing, Training, Sales, Sales Enablement, and external partner organizations is a plus.
Tools
ServiceNow platform
AI focus
Lead programmatic rollout of AI-powered security and risk automation to improve consultant productivity, time-to-value, and delivery outcomes.
Model-written summary · the original posting is authoritative