ServiceNow
Director, Product Design, Customer & Partner Experience
$221K–$387K
Santa Clara, CALIFORNIA, United States · Director · Full-time · Posted Sep 3, 2026
- Experience
- Preferred: 10+ years in product or interaction design; 5+ years managing design teams.
- Education
- Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.
About the job
Leads design strategy and delivery for ServiceNow’s customer- and partner-facing digital properties and portal ecosystem, including Product Documentation and ServiceNow University.
What you'll do
- Set UX architecture and scalable design-system conventions across the portal ecosystem, maintaining consistent interaction patterns.
- Oversee a portfolio of experiences and manage, mentor, and develop a design team.
- Partner with product, business, engineering, research, and design teams to shape strategy and roadmaps and deliver user-centered experiences.
What they ask for
- Experience collaborating with product, engineering, design, content, and user research teams.
- Enterprise or consumer product design experience.
- Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.
Nice to have
- 10+ years of experience in product or interaction design and 5+ years of experience managing design teams.
- Experience building and maintaining Design Systems, developing scalable cross-platform UX architectures, and integrating design systems into AI-native design workflows.
Pay
$221,200 - $387,100 USD base salary
Tools
ServiceNow platform
AI focus
Use AI-native tools to accelerate design practice and pioneer thoughtful AI-native experiences for customers and partners.
Model-written summary · the original posting is authoritative