ServiceNow
Director, Product Innovation - Business Workflows
West Palm Beach, Florida, United States · Hybrid · Director · Full-time · Posted Aug 12, 2026
- Experience
- 12+ years in the listed fields or related enterprise software leadership roles; 5+ years managing customer-facing and/or product-focused teams.
- Education
- Bachelor's degree in Business, Computer Science, Engineering, or a related field.
About the job
Defines and scales a customer-facing product innovation function for Core Business Workflows, using AI-powered solutions and customer engagements to drive adoption, demonstrate business value, and inform product strategy.
What you'll do
- Build and lead a team of product and AI specialists; establish its operating model, engagement framework, and success metrics.
- Lead proofs of value, prototypes, workshops, and executive customer engagements; assess business outcomes and adoption.
- Translate customer feedback into product roadmap insights, reusable capabilities, and go-to-market practices.
What they ask for
- 12+ years of experience in Product Management, FDE, Product Strategy, Product Commercialization, Customer Transformation, or related enterprise software leadership roles.
- 5+ years of leadership experience managing high-performing customer-facing and/or product-focused teams.
- Experience designing and executing customer innovation programs, POC initiatives, product adoption strategies, or commercialization efforts.
- Bachelor's degree in Business, Computer Science, Engineering, or a related field.
Tools
AI, GenAI, intelligent automation
AI focus
Leverage AI, GenAI, and intelligent automation to rapidly build and validate customer solutions, drive customer outcomes and adoption, and inform product innovation.
Model-written summary · the original posting is authoritative