ServiceNow
Director, Software Engineering
$221K–$387K
Santa Clara, CALIFORNIA, United States · Hybrid · Director · Full-time · Posted Oct 29, 2026
- Experience
- 15+ years of software engineering experience with a Bachelor's degree; or 12 years with a Master's degree; or a PhD with 8 years of experience; or equivalent experience. Also requires 5+ years of people management experience.
- Education
- Bachelor's degree; or Master's degree; or PhD; or equivalent experience.
About the job
Leads the engineering organization responsible for building and operating ServiceNow’s private- and public-cloud compute platform, including scheduling, capacity management, performance, and AI-driven optimization.
What you'll do
- Lead and develop the compute engineering organization and set its technical roadmap.
- Manage scheduler strategy, cloud capacity, performance engineering, and compute cost and utilization measures.
- Set the AI/ML roadmap for forecasting, anomaly detection, and workload placement, and coordinate priorities across partner teams.
What they ask for
- 5+ years of people management experience.
- Experience building or operating large-scale schedulers or resource managers, plus deep expertise in distributed systems and capacity planning at scale.
- Production ML experience and experience managing performance or capacity across private and public cloud.
- Fluency in multiple programming languages, with experience in Linux, CI/CD, DevOps, and infrastructure automation.
Nice to have
- Experience with ML-driven scheduling, forecasting, or capacity optimization.
- Experience with release management and large-scale server infrastructure.
Pay
$221,200 - $387,100 USD base pay
Tools
Kubernetes, Slurm, Java, Python, Go, Linux, CI/CD
AI focus
Apply AI and ML to demand forecasting, anomaly detection, and placement optimization; set the AI/ML roadmap and determine where it outperforms heuristics. Production ML experience is required.
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