ServiceNow
Director, Strategy & Operations—Employee Experience Group
$192K–$337K
Mountain View, California, United States · Director · Full-time · Posted Oct 27, 2026
- Experience
- 10–12+ years overall, with either 2+ years in management consulting plus 4+ years in product strategy at a SaaS or AI company, or 6+ years in product strategy at a SaaS or AI company.
About the job
Leads strategy, planning, financial modeling, and cross-functional operations for ServiceNow’s Employee Experience Group, turning market insights and business priorities into coordinated execution.
What you'll do
- Advise leadership on strategy, investment priorities, operating tradeoffs, and execution plans; lead annual and long-range planning and financial modeling.
- Develop market and competitive insights, go-to-market recommendations, KPIs, dashboards, and executive reporting.
- Lead cross-functional initiatives and build scalable operating processes, decision mechanisms, and planning cadences.
What they ask for
- 10–12+ years of overall experience, including either 2+ years of management consulting experience combined with 4+ years of product strategy experience at a SaaS or AI company, or 6+ years of product strategy experience at a SaaS or AI company.
- Demonstrated ownership of complex business planning, operating rhythms, and cross-functional initiatives with measurable results.
- Strong strategic and analytical judgment, hands-on financial modeling capability, and experience influencing senior executives across functions.
- Excellent written and verbal communication skills, with a hands-on, outcome-oriented approach in ambiguous environments.
Nice to have
- Experience with go-to-market strategy and pricing and packaging.
- People leadership experience.
Pay
$192,400 to $336,700 USD base salary
Tools
AI
AI focus
Develops market and competitive perspectives on enterprise AI and employee experience markets; the role also supports strategy and investment decisions related to these markets.
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