Drimva

ServiceNow

Director, Strategy & Operations—Employee Experience Group

$192K–$337K

Mountain View, California, United States · Director · Full-time · Posted Oct 27, 2026

Experience
10–12+ years overall, with either 2+ years in management consulting plus 4+ years in product strategy at a SaaS or AI company, or 6+ years in product strategy at a SaaS or AI company.

About the job

Leads strategy, planning, financial modeling, and cross-functional operations for ServiceNow’s Employee Experience Group, turning market insights and business priorities into coordinated execution.

What you'll do

  • Advise leadership on strategy, investment priorities, operating tradeoffs, and execution plans; lead annual and long-range planning and financial modeling.
  • Develop market and competitive insights, go-to-market recommendations, KPIs, dashboards, and executive reporting.
  • Lead cross-functional initiatives and build scalable operating processes, decision mechanisms, and planning cadences.

What they ask for

  • 10–12+ years of overall experience, including either 2+ years of management consulting experience combined with 4+ years of product strategy experience at a SaaS or AI company, or 6+ years of product strategy experience at a SaaS or AI company.
  • Demonstrated ownership of complex business planning, operating rhythms, and cross-functional initiatives with measurable results.
  • Strong strategic and analytical judgment, hands-on financial modeling capability, and experience influencing senior executives across functions.
  • Excellent written and verbal communication skills, with a hands-on, outcome-oriented approach in ambiguous environments.

Nice to have

  • Experience with go-to-market strategy and pricing and packaging.
  • People leadership experience.

Pay

$192,400 to $336,700 USD base salary

Tools

AI

AI focus

Develops market and competitive perspectives on enterprise AI and employee experience markets; the role also supports strategy and investment decisions related to these markets.

Model-written summary · the original posting is authoritative

First seen Oct 28, 2026 · Last verified Nov 5, 2026 (UTC)