ServiceNow
Engagement Manager
$105K–$173K
Vienna, VIRGINIA, United States · Remote · Manager · Full-time · Posted Oct 27, 2026
- Education
- Preferred: tertiary education in business or technology.
About the job
Leads customer onboarding, enablement, and implementation projects for ServiceNow/Pyramid Analytics, coordinating stakeholders to deliver customer value and adoption.
What you'll do
- Assess project needs, scope, risks, and success factors with sales, presales, and service teams.
- Plan and lead onboarding and implementation, including proposals, timelines, milestones, issue resolution, and customer adoption.
- Guide customers on ServiceNow analytics best practices, educate them, and build strong relationships with customers and partners.
What they ask for
- Demonstrated ability to build effective relationships with clients and colleagues.
- Strong people management and customer-relations skills.
- Good technical, organizational, project-management, and implementation skills.
- Technical acumen in business intelligence and analytics; excellent problem-solving skills.
Nice to have
- Tertiary education in business or technology.
- Experience selling or working in analytics or business intelligence environments; leadership of analytic projects.
Pay
$104,700 - $172,800 USD base salary
Tools
ServiceNow, Pyramid Analytics
Model-written summary · the original posting is authoritative