ServiceNow
Experience Team – Associate Technical Writing Internships – Summer 2027
San Diego, CALIFORNIA, United States · Internship · Posted Oct 26, 2026
- Education
- Currently pursuing a Bachelor’s in Liberal Arts, Communications, Technical Communications, or related field; graduating May 2029, or later.
About the job
Create and review product documentation for end users and system administrators, working with development teams and other information developers across product releases and content formats.
What you'll do
- Research, write, and verify documentation for current and future product releases.
- Collaborate with development teams in an Agile environment and conduct documentation peer reviews.
- Help produce deliverables including blogs, product documentation, knowledge base content, and video.
What they ask for
- Currently pursuing a bachelor’s degree in Liberal Arts, Communications, Technical Communications, or a related field; graduating May 2029 or later.
- Able to work full time for 12 weeks during the summer.
- Provide a writing or multimedia sample, with a project summary and deadline; identify original contributions to team-produced samples.
- Strong writing, communication, research, collaboration, and deadline-management skills; ability to learn technical products and explain concepts clearly.
Nice to have
- Knowledge of markup languages such as DITA, HTML, XML, or SGML.
- Understanding of content development life cycles and processes.
Pay
$27.45 - $35.19 USD base pay
Tools
DITA/XML, DITA, HTML, XML, SGML
AI focus
Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving, such as using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s impact.
Model-written summary · the original posting is authoritative