ServiceNow
Experience Team – UX Research Internships – Summer 2027
San Diego, CALIFORNIA, United States · Hybrid · Internship · Posted Oct 26, 2026
- Education
- Currently pursuing a Master’s degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or a related degree; graduating May 2028 or later.
About the job
Conduct UX research for enterprise software, translating user needs and usability findings into insights that inform product strategy and design validation.
What you'll do
- Plan, facilitate, analyze, and report on research initiatives using discovery, surveys, qualitative methods, and usability testing.
- Communicate findings through artifacts such as personas, journeys, and task analyses, and partner with senior UX staff to inform product strategy and roadmaps.
- Use and evaluate AI-assisted research workflows and tools, verifying outputs against source data and assessing effects on team efficiency.
What they ask for
- Currently pursuing a Master’s degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, or a related degree; graduating May 2028 or later.
- Available to work full time for 12 weeks during the summer; portfolio required at interview.
- Knowledge of user interface design, usability evaluation, task analysis, experimental design, and user research and testing.
- Experience with online surveys and qualitative research techniques, customer-centered research, and mixed design methods; experience applying or critically evaluating AI in work or coursework.
Pay
$45.97 - $53.04 USD base salary
Tools
AI
AI focus
Apply AI-assisted workflows to research planning, transcript analysis, synthesis, and reporting; verify outputs against source data; evaluate AI-enabled research tools and measure their effects on team efficiency.
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