ServiceNow
Implementation Manager - Moveworks
$116K–$192K
Albany, New York, United States · Remote · Manager · Full-time · Posted Oct 13, 2026
- Experience
- 4+ years progressive experience leading software implementations with enterprise customers; or equivalent education/experience.
- Education
- Bachelor's degree.
About the job
Oversees customer implementations of the Moveworks platform, coordinating delivery, governance, and adoption to achieve customer outcomes.
What you'll do
- Lead initial and new-product implementations, managing scope, timelines, budget, risks, resources, and reporting.
- Help customers identify, build, and launch agentic workflows; support change management and adoption.
- Coordinate customers, partners, Sales, Product, and Customer Success, resolving delivery issues and ensuring a smooth post-launch transition.
What they ask for
- 4+ years progressive experience leading software implementations with enterprise customers; SaaS preferred; or equivalent education/experience.
- Project management experience including scope control, budgeting, estimating, and resource management.
- Bachelor's degree.
- Ability to travel up to 25% of the time.
Nice to have
- SaaS implementation experience.
- Experience integrating AI into work processes, decision-making, or problem-solving.
Pay
USD $116,400 - $192,100 base pay
Tools
Moveworks, AI
AI focus
Help customers build and launch agentic workflows and integrate AI into work processes, decision-making, and problem-solving.
Model-written summary · the original posting is authoritative