ServiceNow
Lead Client Director - Strategic Retail - AR
Bentonville, Arkansas, United States · Remote · Director · Full-time · Posted Oct 23, 2026
- Experience
- 10+ years in client management; 5+ years as a Client Director or equivalent.
- Visa sponsorship
- For positions requiring access to controlled technology subject to export control regulations, employment may be contingent on obtaining required export-control approval or license.
About the job
Leads strategic relationships and revenue growth across assigned major retail accounts, coordinating ServiceNow teams to deliver customer outcomes.
What you'll do
- Manage executive relationships and develop account strategies aligned with customer goals and revenue opportunities.
- Lead virtual teams and coordinate solutions, worldwide resources, and customer roadmaps.
- Meet financial targets for licenses, renewals, and professional services.
What they ask for
- 10+ years of experience in client management, aligning account strategies to revenue opportunities.
- 5+ years as a Client Director or equivalent, with validated multi-million-dollar sales solutions experience and executive-level relationship management.
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations.
- Experience exceeding sales targets and leading a virtual or matrixed team; must live in Bentonville or a surrounding suburb.
AI focus
Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving, including use of AI-powered tools, workflow automation, AI-driven insights, or assessing AI's impact.
Model-written summary · the original posting is authoritative