ServiceNow
Manager, Product Design, Customer & Partner Experience
$150K–$262K
San Diego, CALIFORNIA, United States · Hybrid · Manager · Full-time · Posted Sep 29, 2026
- Experience
- Preferred: 3+ years managing people and/or leading design teams; 8+ years in UX Design and/or Interaction Design.
- Education
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields.
About the job
Manages a UX design team and leads design programs for ServiceNow University’s digital learning experiences.
What you'll do
- Lead, mentor, and develop UX designers, setting goals and fostering a collaborative design culture.
- Guide design across the product lifecycle and partner with product management, engineering, and research to deliver user-centered solutions.
- Represent design in leadership discussions, communicate UX strategy, and oversee design system use and contributions.
What they ask for
- BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields.
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency).
Nice to have
- 3+ years of experience managing people and/or leading design teams; 8+ years of experience in UX Design and/or Interaction Design field.
- Experience integrating AI into work processes, driving decision-making, and using AI to solve problems; strong Enterprise Design skills and a portfolio of work samples.
Pay
$149,800 - $262,200 USD base salary
AI focus
Preferred experience integrating AI into work processes, driving decision-making, and using AI to solve problems; the team designs AI-native digital experiences.
Model-written summary · the original posting is authoritative