ServiceNow
Principal Customer Success Executive - Manufacturing Vertical
$162K–$284K
Detroit, Michigan, United States · Remote · Principal · Full-time · Posted Oct 27, 2026
- Experience
- 10–15 years.
- Education
- BA/BS or equivalent required; MBA or advanced degree preferred.
About the job
Own customer outcomes, retention, and commercial growth across high-value US manufacturing accounts, serving as the primary post-sales executive and strategic transformation advisor.
What you'll do
- Drive account performance, renewals, adoption, and expansion; manage risks and customer health.
- Advise customer executives and lead transformation roadmaps, governance, and cross-functional delivery.
- Drive AI consumption and value realization, report outcomes, and channel customer feedback to Product Engineering.
What they ask for
- BA/BS or equivalent required.
- 10–15 years of experience in management consulting, enterprise SaaS, senior customer success, or technology-enabled business transformation roles.
- Demonstrated primary post-sales account ownership, including commercial outcomes, adoption, and renewal health.
- Proven success leading large-scale strategic transformations and engaging C-suite executives, including CIOs and senior IT leaders.
Nice to have
- MBA or advanced degree.
- Familiarity with adjacent verticals (Energy, Transportation, Services); AI/ML platform experience or driving AI adoption programs is a significant differentiator.
Pay
$162,200 - $283,900 USD base salary
Tools
ServiceNow
AI focus
Drive AI consumption and adoption, including emerging agentic capabilities; use AI-enabled tools to automate insights and proactive outreach; apply or evaluate AI in work processes, decision-making, or problem-solving.
Model-written summary · the original posting is authoritative