ServiceNow
Principal Inbound Product Manager - AI Experience
$221K–$387K
Santa Clara, California, United States · Principal · Full-time · Posted Sep 17, 2026
- Experience
- 15+ years of product management experience, including shipping agentic AI products within the last 12–18 months.
About the job
Lead product strategy and roadmap for Lux, ServiceNow’s AI-native experience platform, and drive its adoption across the product portfolio.
What you'll do
- Define Lux’s product strategy and roadmap with Product, Engineering, Design, Research, and Customer Success.
- Develop AI-first enterprise experiences and reusable platform capabilities.
- Drive adoption of Lux across ServiceNow’s product portfolio.
What they ask for
- Hands-on technical depth, including working in codebases and building prototypes.
- Experience with modern AI systems and agent architectures, including planning, memory, tool use, orchestration, and multi-step reasoning.
- Demonstrated success shipping and scaling new products in ambiguous environments.
- Ability to translate advances in agentic AI into reliable, trusted product experiences.
Nice to have
- Developer or engineering background.
- Bachelor’s degree in Computer Science or a related technical discipline; MBA and an AI product credential are also listed as preferred.
Pay
$221,200 - $387,100 USD base salary
Tools
Figma Make
AI focus
Lead AI product strategy and build AI-native experiences and agentic AI capabilities, emphasizing deterministic, dependable user outcomes.
Model-written summary · the original posting is authoritative