ServiceNow
Principal Inbound Product Manager - Now Engage
$199K–$348K
San Diego, California, United States · Hybrid · Principal · Full-time · Posted Oct 1, 2026
- Experience
- 12+ years of product management experience.
About the job
Own the Now Engage platform strategy and delivery, building AI-enabled tools and experiences that improve customer success, adoption, and time to value.
What you'll do
- Set the Now Engage roadmap, including AI-native workspace, SPM integration, and agent capabilities.
- Drive requirements, prioritization, delivery, adoption, and measurement across complex platform initiatives.
- Align stakeholders and apply technical judgment to integrations, workflows, data flows, and AI-enabled capabilities.
What they ask for
- 12+ years of product management experience, including ownership of complex internal platforms, employee- or partner-facing tools, delivery/PSA tooling, or enterprise workflow products.
- Experience shipping products or platforms for employees, internal teams, partners, or other enterprise users.
- Strong technical depth in system design, architecture, integrations, data flows, APIs, workflows, and AI-enabled product capabilities.
- Fluency in AI product capabilities and experience integrating AI into enterprise workflows.
Pay
$199,100 - $348,400 USD base pay
Tools
Now Engage, SPM, AI/ML, APIs
AI focus
Identify and deliver practical AI capabilities, including AI-native workspace and agent experiences, to improve customer visibility, fulfiller productivity, platform intelligence, and time to value.
Model-written summary · the original posting is authoritative