ServiceNow
Principal Product Designer, SalesCRM
$221K–$387K
Santa Clara, CALIFORNIA, United States · Principal · Full-time · Posted Sep 3, 2026
- Experience
- Typically 12+ years of design experience is preferred; no years specified as a basic requirement.
About the job
Leads product design strategy and end-to-end design for AI-native Sales CRM experiences, including quoting, CPQ, and conversational selling.
What you'll do
- Shape Sales CRM design strategy with product and engineering leaders and own end-to-end design for complex product areas.
- Design AI-native conversational interfaces, agentic experiences, and LLM-integrated workflows; prototype and collaborate with engineering on implementation.
- Set a high visual quality bar, connect design decisions to business outcomes, and communicate effectively with senior leaders.
What they ask for
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience in user experience design or industry experience (corporate, software, web or agency).
Nice to have
- Hands-on experience designing AI-native or conversational interfaces and integrating AI into work processes.
- Fluency in CPQ, CRM, or sales workflows; comfort with React prototyping, prompt engineering, Figma, and front-end collaboration.
Pay
$221,200 - $387,100 USD base salary
Tools
Figma, React, Salesforce, Logik, Apttus, Oracle CPQ
AI focus
Design AI-native CRM, including conversational and agentic experiences and LLM-integrated workflows; explore AI behavior through scripting and use AI in work processes.
Model-written summary · the original posting is authoritative