ServiceNow
Principal Software Engineer - AI Control Tower (AICT)
$221K–$387K
Santa Clara, California, United States · Hybrid · Principal · Full-time · Posted Sep 21, 2026
- Experience
- 10+ years in software engineering.
About the job
Lead architecture and hands-on development of ServiceNow’s AI Control Tower, building enterprise AI governance infrastructure from early release through customer adoption.
What you'll do
- Architect and implement core platform components, including scalable, observable designs and failure-recovery patterns.
- Guide the product from initial release to adoption by learning from customer use and improving feedback loops.
- Set AI-native engineering practices, mentor engineers, lead architecture reviews, and coordinate technical execution across teams.
What they ask for
- 10+ years in software engineering, with a track record shipping complex enterprise-grade SaaS products and evolving them at scale.
- Deep expertise in cloud-native SaaS architecture, distributed systems, event-driven architecture, and data platforms.
- Experience building and shipping products from zero, with hands-on code and architecture work.
- Proficiency using AI across the engineering lifecycle, and demonstrated ability to influence technical decisions across teams.
Nice to have
- Experience with governance, observability, compliance, enterprise security, IAM, or data governance products.
- Familiarity with agent frameworks or AI interoperability standards such as MCP and OpenAPI.
Pay
$221,200 - $387,100 USD base salary
Tools
REST, gRPC, Kubernetes, AWS, Azure, GCP, MCP, OpenAPI
AI focus
Build governance infrastructure for enterprise AI models, agents, and datasets; use AI throughout engineering and design platform features that treat AI agents as first-class users.
Model-written summary · the original posting is authoritative