ServiceNow
Principal Solution Architect, ITSM
Dallas, Texas, United States · Remote · Principal · Full-time · Posted Oct 15, 2026
- Experience
- At least 8 years in consultation and/or configuration implementing complex technologies, and at least 5 years in consultation and/or configuration implementing the ServiceNow Technology Workflow solution suite.
About the job
Consults with customers and partners on ServiceNow Technology Workflow solutions, providing architecture, implementation guidance, and support to achieve customer business outcomes.
What you'll do
- Support sales cycles with presentations, solutioning, scoping, workshops, and implementation effort estimates.
- Guide engagement teams on solution architecture, integrations, governance, implementation roadmaps, and change management.
- Develop and share customer use cases, educate stakeholders, and mentor ServiceNow delivery teams and partners.
What they ask for
- At least 8 years of consultation and/or configuration experience implementing complex technologies, including integrations and portals.
- At least 5 years of consultation and/or configuration experience implementing the ServiceNow Technology Workflow solution suite.
- Certified System Administrator certification (required or achieved within the first 60 days), plus at least 2 relevant Certified Implementation Specialist certifications (ITSM, ITOM).
- Demonstrated ability to consult with senior leaders, design comprehensive solutions, and present solution designs to customers.
Nice to have
- Certified Technical Architect (required or achieved within the first 365 days).
Tools
ServiceNow Technology Workflow, ITSM, ITOM
Model-written summary · the original posting is authoritative