ServiceNow
Principal UX Researcher, Moveworks
$221K–$387K
Santa Clara, California, United States · Principal · Full-time · Posted Oct 16, 2026
- Experience
- 10+ years of professional experience in user experience research, product research, human-computer interaction, behavioral science, or a related field.
About the job
Leads mixed-methods research to turn user behavior into product direction and improve AI-powered experiences, model evaluation, and user outcomes.
What you'll do
- Set research strategy and prioritize studies that inform product strategy and investment decisions.
- Translate user needs and behavioral data into signals and evaluation frameworks for AI and machine learning systems.
- Investigate product and model failures, communicate findings, and align cross-functional teams on improvements.
What they ask for
- 10+ years of professional experience in user experience research, product research, human-computer interaction, behavioral science, or a related field.
- Strong grounding in qualitative and quantitative research methods, including sampling, survey design, experimentation, bias, validity, and data interpretation.
- Ability to analyze large or complex behavioral datasets, including product usage logs, and translate findings into actionable insights.
- Portfolio or work samples demonstrating research process, analytical capabilities, and influence on product decisions and user outcomes.
Nice to have
- Experience researching AI-powered, machine learning, conversational, search, or recommendation experiences.
- Experience developing evaluation systems, benchmarks, rubrics, or quality metrics for AI products.
Pay
$221,200 - $387,100 USD base salary
Tools
AI, machine learning, SQL, R, Python
AI focus
Research AI-powered experiences, translate user needs into signals for AI/ML systems, define model and experience evaluation frameworks, and identify improvements to model performance, usability, relevance, trust, and user outcomes.
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