ServiceNow
Process Optimization Specialist
West Palm Beach, Florida, United States · Hybrid · Full-time · Posted Sep 14, 2026
- Experience
- 3+ years in process analytics, process design, process automation, Operational Excellence, and Continuous Improvement.
- Education
- Bachelor's degree in engineering, HR, business, or a technology-related field, or equivalent experience.
About the job
Improves Global People team operations by analyzing current processes, identifying inefficiencies, and implementing Lean Six Sigma, automation, and AI-enabled improvements.
What you'll do
- Document and analyze processes, including performance, bottlenecks, controls, and pain points.
- Lead and support continuous improvement initiatives, using Lean Six Sigma methods and root cause analysis.
- Develop target-state process designs, identify workflow automation opportunities, and support implementation and change management.
What they ask for
- 3+ years of experience in process analytics, process design, process automation, Operational Excellence, and Continuous Improvement.
- Greenbelt certification required; hands-on experience with Lean Six Sigma methods and tools such as DMAIC, Value Stream Mapping, and Kaizen.
- Experience with process mapping and process modeling (iBPMS) tools.
- Bachelor's degree in engineering, HR, business, or a technology-related field, or equivalent experience.
Nice to have
- Lean Six Sigma Blackbelt certification; experience improving Global People and HR processes.
- Experience with change management methodologies; Process Mining applications, low-code/no-code automation and AI, or ServiceNow HRSD.
Tools
ServiceNow Platform, Six Sigma, Process Mining, iBPMS, DMAIC, Value Stream Mapping, Kaizen, HRSD
AI focus
Integrates AI into work processes, decision-making, or problem-solving; explores AI-enabled insights and workflow automation opportunities.
Model-written summary · the original posting is authoritative