ServiceNow
Product Success Technical Director
$199K–$348K
San Diego, California, United States · Remote · Director · Full-time · Posted Sep 25, 2026
About the job
Leads high-stakes customer escalations involving production agentic AI, designs reliable enterprise architectures, and turns field learnings into reusable practices and product improvements.
What you'll do
- Own complex agentic AI escalations and coordinate cross-functional teams to stabilize at-risk deployments.
- Design and advise on agentic architectures, including orchestration, RAG, integrations, and governance.
- Mentor technical teams, codify reusable playbooks, and channel escalation insights to Product and Engineering.
Pay
$199,100 - $348,400 USD base salary
Tools
ServiceNow platform, Now Assist, AI Agents, Virtual Agent, RAG, AI Control Tower
AI focus
Hands-on production troubleshooting and architecture for agentic AI, including LLM integration, retrieval-augmented generation, multi-agent orchestration, grounding, guardrails, and governance.
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