ServiceNow
Program Director
$192K–$337K
Santa Clara, California, United States · Remote · Director · Full-time · Posted Oct 5, 2026
- Experience
- 15 years of progressive experience as part of a professional services organization.
About the job
Leads multiple large, complex Expert Services programs, coordinating delivery teams and customers to achieve business outcomes on time and within budget.
What you'll do
- Manage program governance, timelines, scope, risks, change management, resourcing, reporting, and financials; resolve issues and escalations.
- Lead and mentor delivery teams, including engagement managers and partner teams, and serve as the customer’s primary communication and coordination point.
- Align deliverables with customer business objectives and support business development for multi-million-dollar engagements.
What they ask for
- 15 years of progressive experience as part of a professional services organization.
- Prior ServiceNow experience on various workflows.
- ServiceNow certification in an aligned workflow.
- Ability to travel up to 50%.
Nice to have
Pay
$192,400 - $336,700 USD base salary
Tools
ServiceNow
AI focus
Integrate AI into work processes and decision-making; use AI tools to optimize workflows, inform strategy, and deliver business value, with ethical use and stakeholder engagement.
Model-written summary · the original posting is authoritative