ServiceNow
Senior Customer Success Executive-ServiceNow
$166K–$290K
Kirkland, Washington, United States · Remote · Senior · Full-time · Posted Oct 29, 2026
- Experience
- Minimum 15+ years in client-facing roles focused on account management, consulting, or transformation leadership; project management experience required.
About the job
Owns strategic post-sale relationships with executive stakeholders at key customers, leading complex transformations and driving ServiceNow platform value, adoption, retention, and expansion.
What you'll do
- Lead complex customer transformations, aligning ServiceNow teams with customer objectives and governance frameworks.
- Advise executives on strategy, platform adoption, and governance; identify risks and prevent churn.
- Develop adoption and retention plans with Sales, support escalations, and identify professional services opportunities.
What they ask for
- ServiceNow experience.
- Project management experience.
- 15+ years in client-facing account management, consulting, or transformation leadership.
- Experience collaborating with senior IT and business leaders and translating corporate strategy into ServiceNow solutions.
Nice to have
- PMP certification.
- Executive-level leadership experience influencing senior stakeholders and driving strategic outcomes.
Pay
$165,500 - $289,600 USD base salary
Tools
ServiceNow
AI focus
Use AI to optimize workflows, tailor customer solutions, and inform strategic decisions; explain AI system design, ethical implications, and platform use cases to guide responsible adoption.
Model-written summary · the original posting is authoritative