ServiceNow
Senior Director of Site Reliability Engineering
Orlando, Florida, United States · Director · Full-time · Posted Oct 16, 2026
- Experience
- 12+ years in SRE, platform engineering, or reliability engineering at scale; 5+ years in leadership roles (director or principal engineer) managing SRE or reliability teams of 10+ engineers.
- Visa sponsorship
- For positions requiring access to controlled technology subject to export control regulations, employment is contingent on obtaining any required export license or other government approval.
About the job
Build and lead ServiceNow’s SRE organization, defining reliability strategy, practices, and teams across observability and control plane products.
What you'll do
- Establish the SRE program, operating model, standards, hiring strategy, and multi-year roadmap.
- Build and develop SRE teams and drive reliability-focused organizational change.
- Define and operationalize SLOs, error budgets, incident response, and AI-native toil reduction.
What they ask for
- 12+ years of experience in SRE, platform engineering, or reliability engineering at scale.
- 5+ years in leadership roles managing SRE or reliability teams of 10+ engineers.
- Track record building or scaling SRE programs with measurable business impact and driving organizational transformation.
- Deep expertise in SRE practices and hands-on experience with observability platforms; experience operating internal platforms and commercial SaaS products.
Nice to have
- Experience with control plane architectures or platform-as-a-service systems; hybrid or multi-cloud deployments.
- Familiarity with chaos engineering, reliability testing, or resilience frameworks; SRE community contributions or thought leadership.
Tools
SLOs, SLIs, CI/CD, metrics, logging, tracing, alerting
AI focus
Build AI-native toil-reduction initiatives to automate repetitive operational work across SRE and product teams.
Model-written summary · the original posting is authoritative