ServiceNow
Senior Director Product Analytics
$254K–$445K
Santa Clara, CALIFORNIA, United States · Hybrid · Director · Full-time · Posted Oct 19, 2026
- Experience
- 15+ years of professional experience; 7+ years of people management experience.
- Education
- BA/BS; preferred concentration in business or a quantitative field. Master’s degree preferred but not required.
About the job
Leads product analytics strategy for ServiceNow’s AI Platform, measuring usage, adoption, and value and translating telemetry into product and business insights.
What you'll do
- Set measurement strategy and telemetry governance, including standards for event tracking, metadata, and data quality.
- Deliver usage insights, scorecards, reporting, and predictive recommendations to improve adoption, growth, and renewals.
- Manage a team of Product Managers, Data Engineers, BI Developers, and Data Scientists.
What they ask for
- 15+ years of professional experience, including analytics or insights leadership in the B2C and/or B2B product domain.
- Experience developing product usage, adoption, and value measurement strategy and driving executive-level alignment.
- Hands-on experience with product telemetry strategy, insight generation, action recommendations, and AI/ML model development.
- 7+ years of people management experience leading or influencing technical teams.
Nice to have
- Management/Tech consulting experience.
- Master’s degree preferred but not required.
Pay
$254,500 - $445,400 USD base salary
Tools
AI/ML, product telemetry, ML models, recommendation systems
AI focus
Applies AI to business problems in the SaaS product domain; develops AI product measurement strategies and uses product usage features for ML models and recommendation systems.
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