ServiceNow
Senior Director, Product Creative Direction
$254K–$445K
Kirkland, Washington, United States · Remote · Director · Full-time · Posted Oct 16, 2026
- Experience
- 12+ years preferred; no minimum years stated for basic qualifications.
About the job
Sets and scales the visual direction for ServiceNow’s product portfolio, helping teams deliver coherent, accessible enterprise software experiences.
What you'll do
- Define product visual direction and translate it into scalable design foundations, components, patterns, and guidance.
- Lead responsible AI-enabled creative workflows, moving successful approaches from pilots to repeatable practice.
- Provide creative direction and critique, develop design talent, and build cross-organizational practices that raise visual quality.
What they ask for
- Experience participating in the complete product development lifecycle of web and/or software applications.
- Experience working on cross-functional Product Management, Engineering, and Design teams.
- Experience leading creative teams and partnering across a complex organization.
Nice to have
- 12+ years in product design, visual design, experience design, creative direction, or a related field, including significant leadership experience shipping complex digital products.
- Experience defining or materially evolving visual language across a complex software portfolio and scaling responsible AI-enabled creative workflows.
Pay
$254,500 - $445,400 USD base salary
Tools
WCAG 2.2 AA
AI focus
Lead AI-enabled creative exploration, prototyping, asset creation, system evolution, and evaluation; scale responsible practices through pilots, playbooks, training, and measurable adoption goals.
Model-written summary · the original posting is authoritative