ServiceNow
Senior Inbound Product Manager, CRM Voice AI
$143K–$243K
New York, New York, United States +1 · Remote · Manager · Full-time · Posted Sep 17, 2026
- Location
- New York, New York, United States
Santa Clara, California, United States - Experience
- 5+ years of product management experience, or equivalent experience in a technical role such as engineering, solutions consulting, or technical program management where you owned product outcomes.
About the job
Own two enterprise customer pods through the full lifecycle of building and launching voice agents, while developing tooling and product patterns that improve agent quality and scalability.
What you'll do
- Lead voice-agent development with two enterprise customers from agent shadowing through production go-live and customer self-sufficiency.
- Build tooling and intelligence capabilities, including evaluation frameworks, analytics, and customer administration experiences.
- Turn customer learnings into repeatable product assets and roadmap improvements.
What they ask for
- 5+ years of product management experience, or equivalent experience in a technical role such as engineering, solutions consulting, or technical program management where you owned product outcomes.
- Comfort with data and evaluation, including measuring performance and building systems to do so at scale.
- Experience working directly with customers or end users on technical products.
- Strong technical foundation, including ability to read code, understand API contracts, and discuss system design with engineers.
Nice to have
- Experience with conversational AI, voice technology, or contact center operations; evaluation frameworks, QA automation, or analytics products; agentic AI design patterns; or telephony environments.
- Coding ability in any language.
Pay
$143,200 - $243,400 USD base salary
Tools
ASR, TTS, LLM, SIP, CCaaS
AI focus
Build and launch autonomous voice agents for customer service, and develop evaluation, analytics, administration, and agentic design capabilities to improve agent quality and reliability.
Model-written summary · the original posting is authoritative