ServiceNow
Senior Manager, Performance Management
West Palm Beach , Florida, United States · Hybrid · Manager · Full-time · Posted Oct 6, 2026
- Experience
- 8+ years in performance management, talent management, HR strategy, or a related field, including ownership of enterprise programs or processes.
About the job
Owns ServiceNow’s performance evaluation framework and calibration process, aligning assessments with rewards and improving consistency, fairness, and employee understanding.
What you'll do
- Define and maintain performance ratings, behavioral expectations, assessment standards, and the overall evaluation philosophy.
- Design and govern calibration, including guidance and materials that help leaders make consistent, fair, and documented decisions.
- Partner with Compensation, HRBPs, Product, and DT to connect evaluation outcomes to rewards and improve the evaluation tool and process.
What they ask for
- Deep expertise in performance evaluation and calibration, including rating frameworks and assessment standards.
- Experience translating performance philosophy and strategy into practical frameworks, processes, tools, and leader guidance.
- Experience advising senior HR and business leaders and leading cross-functional work across HR, Compensation, HR Business Partners, Product, and technology teams.
- Experience designing and scaling global processes and using qualitative and quantitative insights to improve outcomes.
AI focus
Strategically apply AI to evaluation processes to improve consistency and reduce bias, while keeping human judgment central to performance decisions.
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