ServiceNow
Senior Manager Strategy, Planning, Operations (SPO) – Analytics & Insights
$166K–$290K
Santa Clara, CALIFORNIA, United States · Manager · Full-time · Posted Oct 27, 2026
- Experience
- 8+ years; backgrounds include investment banking, private equity, management consulting, or strategy and operations, with technology-company analytics leaders also welcomed if they demonstrate comparable rigor.
About the job
Owns executive reporting and analytics for Customer Excellence Group, using insights and models to guide leadership decisions and drive cross-functional follow-through.
What you'll do
- Own executive scorecards, OKR/SPM reporting, and Quarterly Impact Insights, ensuring accuracy and clear leadership narratives.
- Identify emerging risks and opportunities, build driver-based models and scenarios, and make recommendations with defined next steps.
- Improve reporting through automation and consistent metrics, and apply AI where it improves analytical speed or quality.
What they ask for
- 8+ years in investment banking, private equity, management consulting, strategy and operations, or technology-company analytics leadership with comparable rigor.
- Advanced Excel or equivalent, with demonstrated experience building financial or operational models that informed executive decisions.
- Experience structuring ambiguous problems, analyzing recurring metrics, and recommending action.
- Strong executive communication and matrixed collaboration skills; able to influence and deliver without direct authority.
Nice to have
- Experience owning executive scorecards, OKR or operating-metric reporting, or quarterly business reviews.
- Power BI, Snowflake or other cloud data warehouses; SaaS business-driver knowledge; or experience using AI to improve analysis or operations.
Pay
USD $165,500 - $289,600 base salary
Tools
Excel, Power BI, Snowflake
AI focus
Apply AI selectively to improve the speed or quality of analysis; evaluate critically where it does not help.
Model-written summary · the original posting is authoritative