ServiceNow
Senior Staff Inbound Product Manager - AI Search
$191K–$334K
Santa Clara, California, United States +1 · Remote · Senior Staff · Full-time · Posted Sep 23, 2026
- Location
- Santa Clara, California, United States
Addison, Texas, United States - Experience
- 10+ years building and leading product teams; 8+ years in software product management.
- Visa sponsorship
- For roles requiring access to controlled technology subject to export control regulations, employment is contingent on obtaining any required export license or other government approval.
About the job
Leads product strategy and a team developing enterprise search, retrieval, and conversational AI capabilities for ServiceNow’s platform.
What you'll do
- Define strategy for enterprise search, RAG, and question-answering, and ensure initiatives deliver measurable customer and business outcomes.
- Guide engineering, ML research, UX research, and design teams; use customer research and pilots to shape and improve search experiences.
- Partner across product teams to expand platform adoption, define performance and value metrics, and manage and mentor 4+ Product Managers.
What they ask for
- 10+ years building and leading product teams, including mentoring and cross-functional collaboration.
- 8+ years in software product management, with hands-on experience building search or RAG products with measurable impact.
- Strong understanding of AI/ML frameworks and modern search technologies.
- Demonstrated delivery of scalable features, customer-centric product decisions, and data-driven strategy.
Pay
$190,900 - $334,100 USD base salary
Tools
RAG (Retrieval-Augmented Generation), AI/ML, Moveworks, Glean, Elasticsearch, Coveo
AI focus
Leads development of AI-powered enterprise search, RAG, question-answering, and conversational capabilities, including context awareness, data indexing, and relevance ranking.
Model-written summary · the original posting is authoritative