ServiceNow
Senior Staff Inbound Product Manager, AI/Super Intelligence Control Tower - End to End Experience
$191K–$334K
Santa Clara, California, United States · Hybrid · Senior Staff · Full-time · Posted Oct 23, 2026
- Experience
- 12+ years in product management, preferably on enterprise SaaS platforms, UX frameworks, or admin and developer extensibility.
- Education
- Bachelor's degree or higher in Computer Science, Engineering, Human-Computer Interaction, Business, or a related field.
About the job
Own the vision, roadmap, and role-based user experiences and extensibility for ServiceNow’s AI/Super Intelligence Control Tower (SICT).
What you'll do
- Define role-specific experiences and upgrade-safe customization pathways for SICT.
- Own SICT information architecture and partner with UI framework teams on platform evolution and dependencies.
- Align product strategy and delivery across personas, teams, and contributing business units.
What they ask for
- Bachelor's degree or higher in Computer Science, Engineering, Human-Computer Interaction, Business, or a related field.
- 12+ years of product management experience.
- Track record delivering user-centric experiences for multiple personas in complex enterprise products.
- Experience with platform extensibility, configuration models, and upgrade-safe customization.
Nice to have
- ServiceNow platform and UI framework experience.
- Familiarity with AI/ML products, AI-native or conversational UX, or AI/SI governance.
Pay
USD $190,900 - $334,100 base pay
Tools
ServiceNow platform, UI frameworks, WCAG
AI focus
Develop AI/SI Control Tower role-based experiences and customization pathways, including AI-driven experiences; the role also calls for integrating AI/SI into work processes, decision-making, or problem-solving.
Model-written summary · the original posting is authoritative