ServiceNow
Senior Staff Inbound Product Manager - Conversational AI
West Palm Beach, Florida, United States +1 · Remote · Senior Staff · Full-time · Posted Sep 16, 2026
- Location
- West Palm Beach, Florida, United States
San Diego, California, United States - Experience
- 12+ years of software or enterprise product management experience.
About the job
Owns the vision and roadmap for conversational AI features, translating customer needs into requirements and guiding cross-functional teams to deliver and evaluate enterprise AI experiences.
What you'll do
- Own the conversational AI roadmap and requirements, including feature gaps across AI orchestrators.
- Partner with engineering and design to deliver end-to-end customer experiences; define testing, telemetry, quality, and performance requirements.
- Support strategic customers, pilots, go-lives, and escalations; coordinate work across teams.
What they ask for
- 12+ years of software or enterprise product management experience.
- Experience defining product requirements and turning them into a product roadmap.
- Strong understanding of conversational AI, generative AI, agentic systems, or related technologies.
- Experience with AI evaluation datasets and comparative evaluations, and understanding of retrieval, knowledge bases, citations, prompt engineering, context engineering, and conversational orchestration.
Nice to have
- Familiarity with Figma, Miro, and product-planning systems.
- Experience with enterprise AI products such as ServiceNow or similar Virtual Agent, Search, or AI Agent solutions.
Tools
Figma, Miro, Virtual Agent, Search, AI Agent
AI focus
Leads conversational AI product strategy and features, including AI orchestration, evaluation, retrieval, prompting, and multimodal experiences.
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