ServiceNow
Senior Staff Machine Learning Engineer
$201K–$352K
Santa Clara, CALIFORNIA, United States · Senior Staff · Full-time · Posted Sep 21, 2026
- Experience
- 6+ years of software engineering.
- Visa sponsorship
- For roles requiring access to controlled technology, employment is contingent on obtaining any required export license or other government approval.
About the job
Designs, builds, and operates production-grade agentic AI systems that reason over enterprise data, take action across workflows, and remain safe at scale.
What you'll do
- Design and ship multi-agent systems, including orchestration, tool use, planning, memory, and failure recovery.
- Build retrieval-grounded agents and integrate, evaluate, and deploy frontier models for production use cases.
- Set architectural patterns, lead design reviews, and establish safety, observability, and governance practices.
What they ask for
- 6+ years of software engineering, with strong fundamentals in data structures, algorithms, and distributed systems.
- Hands-on experience designing, shipping, and operating agentic systems in production.
- Production-grade Python and working experience with frontier AI SDKs (Anthropic, Google, or OpenAI).
- Production familiarity with RAG and retrieval patterns, plus a track record of technical leadership.
Nice to have
- Systems language experience (Go, Java, or C++); deeper specialization in search and retrieval at scale or MLOps/model observability.
- Published work or open-source contributions in agentic systems or retrieval; exposure to LLM fine-tuning or inference optimization in production.
Pay
$201,300 - $352,300 USD base pay
Tools
Python, Go, Java, C++, Anthropic, Google, OpenAI, MCP
AI focus
Build production agentic AI systems, including multi-agent orchestration, enterprise-grounded reasoning, retrieval and RAG, model integration and evaluation, and safety and governance.
Model-written summary · the original posting is authoritative