ServiceNow
Senior Staff Product Success Architect
$172K–$301K
San Diego, California, United States · Remote · Senior Staff · Full-time · Posted Oct 20, 2026
- Experience
- 8+ years of software engineering experience.
About the job
Sets technical and program strategy for GAIL, leads complex AI deployments and escalations, and builds shared tooling, standards, and expertise to scale customer success.
What you'll do
- Lead complex GAIL and Go-Live Support engagements, including enterprise deployments and acquisition integrations.
- Set the roadmap for GAIL tooling and infrastructure, and maintain program-wide playbooks and quality standards.
- Improve the practice by turning engagement patterns into tooling and playbook changes, mentoring engineers, and partnering with product, engineering, and customer success.
What they ask for
- 8+ years of software engineering experience, including enterprise product work and hands-on customer or field delivery.
- Expert-level JavaScript coding and proficiency in one or more additional languages (Java, Python, or equivalent); proven production systems experience.
- Deep experience deploying and integrating AI features and GenAI models across customer environments; strong judgment on prompt engineering and model reliability.
- Experience building and scaling shared infrastructure or platforms; demonstrated mentoring, communication, and organizational influence.
Pay
$171,900 - $300,800 USD base salary
Tools
JavaScript, Java, Python, Now Assist, AI Agents
AI focus
Deploy and integrate AI features and GenAI models across customer environments; advise on prompt engineering, model behavior, reliability, and production readiness.
Model-written summary · the original posting is authoritative