ServiceNow
Senior Staff Software Engineer-Voice AI Agent Prompting
$191K–$334K
Santa Clara, CALIFORNIA, United States · Senior Staff · Full-time · Posted Oct 14, 2026
- Experience
- At least 10 years in software engineering, including at least 2 years deploying contemporary AI solutions at customers.
- Education
- Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
- Visa sponsorship
- For roles requiring access to controlled technology subject to export control regulations, employment is contingent on obtaining any required export license or other approval.
About the job
Build, deploy, and operate production voice AI agents and workflows in customer telephony environments, owning their prompts, evaluation, reliability, and live-call safety.
What you'll do
- Design and ship voice agents, autonomous call workflows, and telephony integrations for production use.
- Author and maintain agent instructions and prompts, and build automated evaluation and testing for non-deterministic voice behavior.
- Deliver solutions directly in customer environments and monitor live-call quality, safety, and reliability.
What they ask for
- Production experience building, shipping, and operating voice applications, including AI-native voice agent features used by real callers.
- Direct experience authoring voice-agent instructions and prompts, designing autonomous call workflows, and evaluating them against live call traffic.
- Willingness to work directly with customers in a forward-deployed capacity.
- Strong software engineering fundamentals and practical experience with AI-native voice applications, telephony, and evaluation of non-deterministic systems.
Nice to have
- Prior forward-deployed, solution engineering, or professional-services delivery inside customer environments.
- Experience with contact-center technology, conversation design, evaluation and observability tooling, or enterprise domains.
Pay
$190,900 - $334,100 USD base salary
Tools
CTI, CCaaS, telephony, speech recognition, speech synthesis, streaming audio
AI focus
Build and operate model-driven voice agents; engineer prompts and instructions, autonomous workflows, evaluation, and live-call safety. This is not a machine learning or AI research role; foundation or speech models are not trained.
Model-written summary · the original posting is authoritative